Privacy Policy

 

Controller:

ELCON CONNECTION

  1. Emil Zola 6, location 3, Skopje
    Tel. + 389 02 2784 990
  1. In general

ELCON CONNECTION acts as a controller and processor of personal data in accordance with the Law on the Protection of Personal Data of the RSM, where it determines the purposes and method of processing personal data in accordance with the law, and subjects of personal data in addition to employees are also customers and other physical and legal entities that cooperate, that is, use the services and/or products of the Controller.

The personal data protection policy contains the privacy practices of the website https://elcon.mk owned by ELCON CONNECTION ("the organization", "us", "we" and "our") which uses your data, and refers to our website https://elcon.mk and the mobile version of the website, electronic services, our social networks and electronic messages sent by us.

The Personal Data Protection Policy regulates the right to privacy and security of personal data that is the purpose of processing.
Please read the Privacy Policy and check it periodically for the latest information on our privacy practices. By accessing or using our website, you agree to all the terms defined in this Privacy Policy and the Terms of Use of our website. If you do not agree with these terms, please leave this page and do not use our site.

We will occasionally amend the Privacy Policy to reflect our new practices, such as when we add a new service, functionality or option to the Site. You can see when this Privacy Policy was last changed according to the date posted below under "Last Updated".

The collection of personal data on this website is in accordance with the regulations for the protection of personal data.

 

In accordance with the applicable legislation on Personal Data Protection, your personal data may be processed if:

   You have given us consent to the processing, which you have the right to withdraw at any time, or the processing is necessary for the performance of a contract to which you are a contracting party or to take actions at your request prior to your accession to the contract, or

   The processing is necessary for the purposes of our legitimate interest, without violating your right to privacy and confidentiality, and for the existence of such a legitimate interest, we will inform you about the specific processing,

   The processing is required to fulfill our legal obligation (which we will inform you about before the processing)

 

  1. How we store your personal data

ELCON CONNECTION undertakes all technical and organizational measures to ensure the highest level of secrecy and protection of the processing of your personal data at its disposal, in order to prevent unauthorized access, unauthorized disclosure or possible misuse of them. In our company, access to your data can only be given to those persons who need that information to fulfill our contractual and legal obligations and only to the extent necessary to fulfill the purpose of the processing.

The employees of the organization have signed a Declaration for Secrecy and Protection of Personal Data and are obliged to keep and treat your data as information of a confidential nature.

Your personal data is not shared with third parties and is used exclusively for business operation purposes. Except in the case of hiring service providers, if ELCON CONNECTION hires them as processors, they will be obliged to act according to the instructions of the organization and to ensure the protection of personal data processed during the provision of those services, in accordance with the applicable legal regulations. for the protection of personal data.

Neither we nor our partners will transfer your personal data to third parties in any form, unless we obtain your consent or we are legally required to do so. The organization retains control over the use of this data.

 

  1. Deadlines for storing your personal data

Calculation of the terms of storage and retention of personal data is based on the following criteria:

  • The duration of the contract (if you have a contract with us)
  • The time required to process the request or complaint (if a complaint has been filed)
  • Our legal or contractual obligations.

Your data will only be kept as long as necessary to fulfill all of the above purposes. Your personal data will not be stored in a form that allows you to be identified for longer than is necessary to achieve the purpose for which it was collected or processed.

ELCON CONNECTION keeps certain personal data in accordance with the time limits prescribed by law or with the internal acts of the company and only for the duration necessary to achieve the purpose for which they were collected.

We need to keep some of your personal data in the archive so that we can respond to any legal proceedings and for the time prescribed by the applicable laws. If you have a contract with us, your personal data is stored for a maximum of 10 years after your last activity.

If you have given your consent, we will process your personal data until you withdraw your consent. When the purpose for which the subject's personal data is processed is fulfilled, they will be deleted even if the subject has not requested the withdrawal of the given consent.
If you make a well-founded objection to the processing of personal data, based on a legitimate interest, we will not process your personal data in the future. If judicial, administrative or extrajudicial proceedings are initiated, personal data may be kept until the end of such proceedings, including the possible period for filing legal remedies.

 

  1. What are your rights?

ELCON CONNECTION guarantees the realization of all your legal rights regarding the processing of your personal data. You have the right to ask the organization at any time:

   right of access – the right to submit a request for access to your personal data, i.e. to receive information about the data that is being processed for you and to check whether it is correct and up-to-date,

   right to rectification – if you discover that your personal data processed by the organization is incorrect or incomplete, you have the right to request their rectification,

   right to deletion – the right to ask the organization to delete your personal data under certain conditions established by law;

   right to restriction of processing – right to ask the organization to restrict the processing of your personal data under certain conditions established by law;

   right to data portability – the right to receive your personal data in a structured, commonly used and machine-readable format and to transfer it to another processor, without interference from the organization.

   right to object - the right to object based on a specific situation if the processing of your personal data is based on a legitimate interest or is carried out for the purposes of direct marketing and for profiling related to direct marketing, under certain conditions established by law and

   right to withdraw consent – you have the right to withdraw your consent to the use of your personal data at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal.

If you wish to exercise the above rights arising from the Personal Data Protection Law or have additional questions related to the processing of your personal data, contact the Personal Data Protection Officer electronically, or send a request to the postal address listed below:

Company for production, trade and services ELCON CONNECTION DOOEL Skopje,

  1. Emil Zola 6 location 3 or at

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

For the Personal Data Protection Officer at the email address:

In order to give you the necessary answer, please provide the following information:

  • your relationship and interaction with us.
  • Name and surname of the subject of personal data,
  • Contacts for feedback – address, phone, email address
  • a description of the request/information you would like to receive from us.

If you believe that the processing of your personal data by ELCON CONNECTION is not in accordance with the provisions of the Law on the Protection of Personal Data, or if you believe that any of your rights to the protection of personal data have been violated, you have the right to submit a request for determination of the violation of the regulations for the protection of personal data through the Agency for the protection of personal data .

 

  1. Types of Data We Collect

We collect two types of data on our website from our users - Personal Data and Non-Personal Data when you interact with us or our site, for example when:

  • you access or use our site;
  • register and/or join;
  • you open or respond to our email messages;
  • contact our customer support;
  • provide information to join or participate in programs organized by or on behalf of our business associates;
  • leave comments on the site;
  • you visit our website that displays our advertisements or content;
  • you buy products or services through our site;
  • you connect to the site through social networks;
  • provide information to our Business Providers;

 

  1. User Choice of Data Storage and Use

Although data is used with good intentions and purposes to improve your experience, you can always choose not to provide data or limit what data you provide, as well as limit the communication that the organization has with you .

(a) Promotional Email Messages

You may opt out of receiving promotional e-mail messages from us at any time by following the instructions contained in each promotional e-mail sent by us. If you do not wish to receive Promotional Messages from us, you may opt out of receiving Promotional Messages at any time. However, please note that regardless of whether you opt out of receiving promotional messages, we may still send you non-promotional email messages about transactions completed, activity on your account, purchases, or confirmation of a specific activity you have taken. through your profile.

(b) Cookies and other technologies

You can choose how your browser saves Cookies with the "Cookie Settings" option that appears as a Pop Up when you visit https://elcon.mk For more information please visit the "Cookie Policy".

You can also choose what data you share with us when you connect with us through Social Networks. Please see the Privacy Policy and Cookie Policy to learn how to adjust permissions and change the interaction between the organization and your social network profile.

 

  1. For what purposes the organization uses the data

We (or our "Business Providers" on our behalf) use the collected data that is explained in this Privacy Policy in order to:

  • operation, maintenance and improvement of our website and the services/offers/arrangements we offer, as well as other programs;
  • offer advertisements based on your interests, push notifications, communication and offers for products and services from us, our business associates, including communication based on geolocation;
  • facilitate placing an order on the site and the purchase process;
  • to respond to your requests and questions;
  • analysis and implementation of research;
  • to communicate and inform you about additional matters regarding the organization and our associates;
  • to send you reminders, notifications, updates, administrative messages, promotional messages and requested information, including on behalf of our associates;
  • to conduct daily business activities such as site administration, analytics, protection against abuses or compliance with laws,
  • to enable you to post video content or sign up for special offers/promotions, sweepstakes through the site or other programs that we will enable;

 

  1. When and how the organization discloses data

We (or our "Business Providers" on our behalf) will not share, sell or rent your personal information to others, except in some of the cases provided below:

We may share your data with third parties (end service vendors). Business Associates whose services and products are sold and used by you may request information about you as users who purchased the offer/arrangement/service/product, in order to assist you in replacing the product/service. In these cases, we share some of your personal data with end-service vendors. We will share personally identifiable information with a vendor only if you engage in an activity that requires identification, and only with the vendor that is engaged in that activity for which identification is required. We do not assume any responsibility for the actions of end sellers. We inform them that they are allowed to communicate with you for the purposes of certain products sold through the organization . We have no responsibility for the activities of the end sellers and their activities are not under our control.

We may share your data with authorized third parties – Business Providers. These "Third Party Business Providers" perform functions on our behalf, such as sending and distributing our administrative and promotional messages. We may share your personal data with such providers to fulfill orders/purchases, remove duplicate customer data, analyze data, provide search results and links, operate the website, resolve problems or provide customer service. We may also collect personal data from individuals and businesses with whom we do business and may share your data with Business Providers in order to carry out our administrative tasks. For example, when you buy a service, the data from your payment card is processed through the payment processing system of e-Bank in order to confirm the payment, and if it is successfully completed, we can send data about your address to the final seller for the purpose of realizing the service. We may also provide details of the end seller to our bank in order to make a payment. We encourage End-Sellers and Third-Party Business Providers to adopt and publish their own Privacy Policies. However, the use of your personal data by those parties is governed by those parties' Privacy Policies and is not subject to our control.

We may share your data in the event of a business transfer. Like any business, we could merge with or be acquired by another company. If this happens, the successor company will acquire the data we hold, including personal data. However, personal data will remain subject to this Privacy Policy.

We may share your information for our protection and the protection of others. We reserve the right to disclose your personal information if required by law and when we believe disclosure is necessary to protect our rights and/or to comply with a court action, court order, or legal process relating to our website.

We may disclose or share Non-Personal Information with business associates. For example, we may share aggregated demographic data (which does not include personal data) with “Advertisers” or “Marketing Companies”.

 

  1. How the organization collects the data

The data that you have left is used in order to enable the online use of the website https://elcon.mk and to smoothly carry out all activities after the purchase, telephone contact and other activities necessary for the realization of the services/products that we offer.

You provide us with your data when you register, make a purchase or use services or otherwise interact with our site. For the purposes of purchasing a service/product by users, the following data is used: name, surname, country, address, place (city), date of birth, contact phone number and email address. Address, place of residence and contact number are used for the purposes of issuing a receipt for a purchased product/service. We also collect data when you contact us online via email for customer support and when you leave comments in online commenting and opinion sharing communities. In addition, we collect data from other sources and in other ways in order to improve the experience.

One such way of collecting data is through Cookies. To facilitate and customize your website experience, we store cookies on your computer. A cookie is a small text file that is stored on a user's computer for the purpose of storing data containing data about that user. We use cookies while you use our website in order to save you time and track the interests of target users to provide a specially-tailored experience. Cookies also make it possible to collect non-personal data from you, such as pages you have visited and links you have clicked.

Most browsers automatically accept cookies, but you can change the settings for which cookies we will use during your visit to the website with the "Cookie Settings" option, to refuse the storage of certain cookies. For more information, read the entire "Cookie Policy".

Other monitoring aids. We may use other standard technologies such as pixel tags to track your use of our websites and promotions, or we may allow our Business Providers to use these devices on our behalf. Pixel tags are small graphic images placed on some pages of our website or in our emails, which allow us to determine whether you have performed a certain action. When you access these pages or open your email, pixel tags generate non-personal data about that action.

We use data from smart devices when your device interacts with our site and when you are not logged in to our site. If you have questions about the security and privacy policy of your mobile device, please contact your mobile operator or vendor or device manufacturer for information and instructions to learn how to set up these activities.

 

  1. Data security

We take security seriously and take numerous precautions to protect the security of personal data. HTTPS security protocol is used when processing and transmitting information to our servers. The processing of personal data is carried out through a "cloud" service that is provided through an "outsourced" cloud provider with whom, as a processor, an agreement has been concluded that fully complies with the provisions of the Law on the Protection of Personal Data, for the same a Report has been filed and accepted in AZLP under number 11-217/1 for the transfer of personal data in an EU member state or the European Economic Area in accordance with Article 48 paragraph (3) of the Law on the Protection of Personal Data.

We encrypt certain sensitive data using Secure Socket Layer (SSL) technology to ensure that your personal data is secure as it is transmitted to us.

 

  1. Social networks

Social public areas

The Site may be accessible or contain areas where you can publicly share information, communicate with others, such as discussion forums or blogs. This information may be available to other users and companies and may appear on other websites or web searches and therefore this data may be read, collected and used by others. For example, if you post your email address along with your opinion about a hotel/apartment, airline company as a comment, you may receive unwanted messages due to misuse of your address by third parties. We have no control over who reads your post or what other users may do with the data you volunteer, so please exercise caution when posting any personal information. We have consent from our users to publish their name or username, along with their review or comment.

Connecting via social networks (Facebook, Instagram)

The organization provides an opportunity for social network users to interact with friends and share information on their social network profiles. If you are logged in to the Social Network, when you click on "Connect with Facebook" we will merge your profiles, if the e-mail addresses match. If the e-mail addresses do not match, you will have the option to merge them manually through the "My Connections" option in your profile.
If you are already logged in to https://elcon.mk/ but not logged in to any Social Network, when you click on the option to connect via a social network, you will be asked to enter your login data for the specific social network.

 

  1. Privacy of Third Parties

This Privacy Policy applies to the use and disclosure of the data we collect from you https://elcon.mk/
Other websites that may be accessed through links from our site may have their own privacy policies. of personal data, data collection, use and data disclosure practices. If you access another website through a link on our site, we invite you to view the personal data protection policies of that website. We are not responsible for the policies or practices of third parties.

 

  1. Policy for protection of personal data of children (minors)

The site is designed with the intention of serving adults. By using it, you represent that you are an adult over the age of 18 and that you understand that you must be of legal age to make purchases of services and products.

 

  1. Terminology

Business Providers, refers to third parties that perform business operations on behalf of the organization , such as transaction processing, communication services (e-mail, delivery of shipments, etc.), marketing, data processing and analytics, advertising platforms or information technology services, etc.

Business Associates, refers to third parties, end sellers with whom we work such as companies whose offers are promoted, sold and used.

Smart Device Data refers to data from a device you use to access or use a website, such as operating system type or mobile device type, browser type, domain, language used by your system, country and time zone of your device, geo location and software of your device.

Non-personal data refers to data that by itself cannot identify you. These include Cookies, Pixel Tags and Smart Device Data.

Social Public Areas refers, collectively, to all our sites and social networks, forums, discussion threads and comments on offers and other methods of communication that may be enabled or connected through our site.

A cookie means a unique identifier, usually made up of small bits of text or code.

 

  1. Changes to the Privacy Policy

The privacy policy will be regularly changed and supplemented according to the changes and our activities. Please visit the policies to be informed of any changes.

Date: 05.04.2023 .

ELCON CONNECTION guarantees the Protection of the personal data of employees and entities to which it has access and declares that it will comply with the implemented technical and organizational measures!

 

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